Insurance Company Stays Lean and Agile in Times of Crisis

Dave Kearney, Susan Larson Bouwer and Anjan Chatterjee Agile, Automation, Covid, Crisis Management, Insurance, Lean

When the COVID-19 pandemic started, our work had to continue, and our customers still required help. Many organizations had to scramble to provide secure remote network access, VPNs, phone services, laptops, monitors, video conferencing, and remote applications – all necessary to allow employees to work remotely. Beyond these infrastructure needs, organizations also had to provide training. And for thousands of …